ATTAYA Support Services
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"ATTAYA's next-generation application management services bring in business relevant application maintenance and support for different models such as dedicated support, shared support, onsite and offshore service offerings for ongoing application and maintenance of the current install base of the Microsoft Dynamics suite of products - AX, CRM, and NAV."
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Along with a well-defined process and methodology it is possible for ATTAYA to offer its services in support customers from offshore. This is a cost-effective methodology for the client since the overheads involved in having maintenance personnel onsite is eliminated and the time zone differences are leveraged effectively.
ATTAYA Support and maintenance services is an offering from ATTAYA to offer unprecedented level of comprehensive support and work as an extended arm of the customers IT team.
ATTAYA's services address core needs of support required by customers namely
Critical
Notifications
Timely and Managed
Support
Support Program
And Resource Management
Knowledge Transfer
and Trainings
System Updates
Highlights of ATTAYA Application Maintenance Services (AMS)
Reusing tools and automation based on similar experiences
Identification of key trends and enabling quick decisions
Knowledge sharing initiatives across projects
On-demand experienced pool of resources
Best practices repository from multiple implementations and engagements
Solution-building focus catering to domain-specific industry requirements
Competency building focus and initiatives
Support transition tools and kits
Support Phase
ATTAYA's services address core needs of support required by customers namely
ATTAYA provides hyper care support, and steady-state support once the application has stabilized. We provide all types of support levels i.e. L1, L2 and L3, Brief description of different support options are given below: and industry domain knowledge such that it adds value to every implementation.
L1: It is the initial level of maintenance provided by the user help desk. It typically addresses end-user queries and co-ordinates with offshore They help to screen the issues and assign them to the appropriate party/owner.
L2: It deals with support tickets that can be resolved by doing basic configuration in the application or suggesting workarounds.
L3: It deals with tickets requiring code changes or may be required to fall back on the product vendor.
9+
Years in Business
35+
Consulting Team
2+
Our Offices
40+
Happy Customers
What We Offer
"Attaya didn't just give us a report; they rebuilt our digital spine. Our throughput increased by 60% within the first quarter."
Consulting Services
Attaya rich experience enables us to provide consulting services mapping business processes to the correct technology. Attaya engages with customers in defining a road map for the use of technology in line with a customer's business plans.
Microsoft Dynamics Support
Attaya GDC in Noida, with its professional team delivers a combination of onsite & offshore support. Defined Service Levels & support tracking mechanism AMY ensures the system is available while customer continues its business operations.
Global Delivery Center
Attaya GDC houses 45 professionals including Subject Matter Experts, Project Managers, Functional & Technical Consultants. Combined skill set, knowledge, experience, Attaya delivers most complex projects with an effective onsite-offshore model.