ATTAYA Support Services

" ATTAYA's next-generation application management services bring in business relevant application maintenance and support for different models such as dedicated support, shared support, onsite and offshore service offerings for ongoing application and maintenance of the current install base of the Microsoft Dynamics suite of products - AX, CRM, and NAV. "

Along with a well-defined process and methodology it is possible for ATTAYA to offer its services in support customers from offshore. This is a cost-effctive methodology for the client since the overheads involved in having maintenance personnel onsite is eliminated and the time zone differences are leveraged effectively. and industry domain knowledge such that it adds value to every implementation.

ATTAYA Support and maintenance services is an offering from ATTAYA to offer unprecedented level of comprehensive support and work as an extended arm of the customers IT team.

ATTAYA's services address core needs of support required by customers namely

‣ Support Program And Resource Management
‣ Knowledge Transfer and Trainings
‣ Critical Notifications
‣ Timely and Managed Support
‣ System Updates

Highlights of ATTAYA Application Maintenance Services (AMS)

Operational Competency building focus and initiatives with approval controls
Competency building focus and initiatives
Knowledge sharing initiatives across projects
Best practices repository from multiple implementations and engagementsSupport transition tools and kits

Solution-building focus catering to domain-specific industry requirements
Reusing tools and automation based on similar experiences
Reusing tools and automation based on similar experiencesIdentification of key trends and enabling quick decisions

ATTAYA's services address core needs of support required by customers namely

ATTAYA provides hyper care support, and steady-state support once the application has stabilized. We provide all types of support levels i.e. L1, L2 and L3, Brief description of different support options are given below: and industry domain knowledge such that it adds value to every implementation.

L1: It is the initial level of maintenance provided by the user help desk. It typically addresses end-user queries and co-ordinates with offshore They help to screen the issues and assign them to the appropriate party/owner.

L2: It deals with support tickets that can be resolved by doing basic configuration in the application or suggesting workarounds.

L3: It deals with tickets requiring code changes or may be required to fall back on the product vendor.